Ensuring the Quality, Health, Safety, Environment and Security (QHSES) protection of our employees, contractors and suppliers is embedded in Technip Energies DNA. We do not compromise on safety and integrity. This is one of our five Values.
Quality constantly monitored Technip Energies continuously improves its quality process and customer satisfaction, in line with the ISO 9001 Standard requirements. Our people in the quality and commercial teams measure customer satisfaction at different times of our projects: during the win-it phase, by collecting feedback on tenders we have won or lost and during the do-it phase. Surveys cover quality but also HSE, project management and execution, relationship with clients, schedule and compliance, adequacy of resources, commercial management, and post-delivery performance. We collect more than 200 surveys per year and get a high approval rating of 8.6/10 in 2021 as per our Quality Global Standard Method. It s a great achievement, that we aim to sustain in the long-term.
HSE performance first
Safety is at the core of Technip Energies values and an area of our business we will never be compromised on. This is a primary concern for our employees and the people working with us, and a reason why we never stop strengthening our health, safety & environment culture and leadership among our employees and contract staff. Our Total Recordable Incident Rate (TRIR) has decreased
from 0.25 in 2017 to 0.08 in 2021. Our serious incident and fatality rate has dropped from 0.05 in 2017 to 0.01 in 2021. We deeply regret that three subcontractors died in China in 2021 on BOMESC s yard, during the construction of Arctic LNG2 Project modules. We carefully enquire into these incidents to take actions to prevent them in the future. Yet, our serious incident and fatality rate remains very low and every causality is carefully investigated. Finally, we have hardly any Lost Time Injuries (0.02 rate in 2021) in our major projects, not to mention 50 million man hours (MMH) without LTI in our HURL project (India), 48 MMH in Arctic LNG2 Project (Russia) and 41 MMH LTI-free in our BAPCO Project (Bahrain).
PULSE: lead the beat on HSE PULSE is our dedicated Global HSE culture and engagement program and is revised regularly to meet new safety requirements. Its 2021 reboot has made our HSE processes and tools even more effective to create an incident-free working environment. In practice, PULSE includes new training and visual contents, engages new HSE leaders and reinforces our people collaboration and care around HSE daily matters. All our employees are concerned, but also our contractors and suppliers, who can
Quality & HSE, our core priorities
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80 . Lead responsibly